One of the most important developments is the move away from land based conversations to online ones within the financial services industry, healthcare and government.
It is now possible to conduct all of the KYC processes within the video chat allowing your organization to create a unique and secure identity for your customers.
Your customers don’t have to move away from the comfort of their home to open a bank account, obtain a credit card, get medical advice and access their government accounts.
The customers identity will be confirmed within minutes and an account could be opened and a credit card dispatched by the end of the video chat.
There would be hardly any abandonment rates as the customer has to do virtually nothing. The customer only has to agree to providing data, their biometrics and an ID document which can be processed live in real time during the video chat, and that is all.
The video chat offers a personal approach to customers who might want more information about offers or issues with their accounts. They can be identified easily using a biometric even before they have started the video chat conversation saving even more time.
Do you send out emails to customers or potential customers who you want to talk to? You can do this now by simply adding a link within the email that the customer then clicks on and is taken then straight into a video chat with one of your customer service agents. It really is as easy as that. Nothing to download, and no account to join. Video chat without the hassle of skype - plus it is all in HD.
The banks and doctors of the future will be using video chat. It saves everyone time and money. If you want to be ahead of the curve give us a call and we can set you up with a test account so you can see how easy it is to use.